• 50% advance amount has to be paid during booking of the trip.

• Remaining amount has to be paid 10 days prior to the departure.

• Third-party transaction charges may apply depending on the payment type you choose.

• Bank Name – ICICI Bank LTD

• Account Name – Book and Explore

• Account Type – Current Account

• Account No - 645005004022

• IFSC Code – ICIC0006450

• QR Code -

• UPI code -

• No littering on the Trek, whatsoever. Participants are requested to carry the waste back to the city and dispose it off in dustbins.

• Carrying or consumption of Alcohol or Smoking is Strictly NOT ALLOWED. Anyone found in possession of the same or consuming it will be expelled from the trek. NO REFUND will be provided.

• Playing loud music in the mountains is prohibited.

• Participants should not deface or damage any monument by writing or scribbling on them. Please help us to conserve and preserve our heritage along with our Trek Leads.

• We strongly recommend not wearing/carrying any valuable jewellery. Participants will be responsible for their own safety and baggage.

• Tents will be allotted as per male and female ratio by Trek Leader/Volunteers, no requests will be entertained.

• Pick up and drop will be at the same location (however you are free to get down on the route while return journey).

• Safety First is our Motto & we do not compromise on the same. Participants must follow the instruction given by the Trek Leader/Volunteers for your own safety & the group’s safety.

• In case of any injuries/illness on a mountain/river/waterfall during a trip/activity, Book and Explore as a company or our local staff will not be responsible. We provide adequate human staff support in these areas to ensure the basic safety of the trekker. The trekker/customer has to bear all the expenses which may arise in case of medical exigency or emergency condition.

• As it is likely that in these sorts of trips weather must be taken into account, if conditions are such that we have to change arrangements we will not be able to provide any sort of refund. If there are any other circumstances including but not limited to riot, political unrest, natural or other disaster, nuclear incident, terrorist activity, and we have to cancel a trip as a result of these circumstances, we will not be able to provide any sort of refund.

• No littering on the Trek, whatsoever. Participants are requested to carry the waste back to the city and dispose it off in dustbins.

• Carrying or consumption of Alcohol or Smoking is Strictly NOT ALLOWED. Anyone found in possession of the same or consuming it will be expelled from the trek. NO REFUND will be provided.

• Playing loud music in the mountains is prohibited.

• Participants should not deface or damage any monument by writing or scribbling on them. Please help us to conserve and preserve our heritage along with our Trek Leads.

• We strongly recommend not wearing/carrying any valuable jewellery. Participants will be responsible for their own safety and baggage.

• Tents will be allotted as per male and female ratio by Trek Leader/Volunteers, no requests will be entertained.

• Pick up and drop will be at the same location (however you are free to get down on the route while return journey).

• Safety First is our Motto & we do not compromise on the same. Participants must follow the instruction given by the Trek Leader/Volunteers for your own safety & the group’s safety.

• In case of any injuries/illness on a mountain/river/waterfall during a trip/activity, Book and Explore as a company or our local staff will not be responsible. We provide adequate human staff support in these areas to ensure the basic safety of the trekker. The trekker/customer has to bear all the expenses which may arise in case of medical exigency or emergency condition.

• As it is likely that in these sorts of trips weather must be taken into account, if conditions are such that we have to change arrangements we will not be able to provide any sort of refund. If there are any other circumstances including but not limited to riot, political unrest, natural or other disaster, nuclear incident, terrorist activity, and we have to cancel a trip as a result of these circumstances, we will not be able to provide any sort of refund.

• No littering on the Trek, whatsoever. Participants are requested to carry the waste back to the city and dispose it off in dustbins.

• Carrying or consumption of Alcohol or Smoking is Strictly NOT ALLOWED. Anyone found in possession of the same or consuming it will be expelled from the trek. NO REFUND will be provided.

• Playing loud music in the mountains is prohibited.

• Participants should not deface or damage any monument by writing or scribbling on them. Please help us to conserve and preserve our heritage along with our Trek Leads.

• We strongly recommend not wearing/carrying any valuable jewellery. Participants will be responsible for their own safety and baggage.

• Tents will be allotted as per male and female ratio by Trek Leader/Volunteers, no requests will be entertained.

• Pick up and drop will be at the same location (however you are free to get down on the route while return journey).

• Safety First is our Motto & we do not compromise on the same. Participants must follow the instruction given by the Trek Leader/Volunteers for your own safety & the group’s safety.

• In case of any injuries/illness on a mountain/river/waterfall during a trip/activity, Book and Explore as a company or our local staff will not be responsible. We provide adequate human staff support in these areas to ensure the basic safety of the trekker. The trekker/customer has to bear all the expenses which may arise in case of medical exigency or emergency condition.

• As it is likely that in these sorts of trips weather must be taken into account, if conditions are such that we have to change arrangements we will not be able to provide any sort of refund. If there are any other circumstances including but not limited to riot, political unrest, natural or other disaster, nuclear incident, terrorist activity, and we have to cancel a trip as a result of these circumstances, we will not be able to provide any sort of refund.

• Kindly note that BOOK AND EXPLORE makes its tickets from IRCTC certified agents.

• We use intelligent AI-based tools like Confirmticket to predict the confirmation probability of your ticket.

• Tickets are made based on the maximum confirmation probability and solely depend on the remaining days for your departure.

• However, it is essential to note that the tool does not guarantee a 100% confirmation guarantee for waitlisted and RAC tickets every time and Book and Explore does not hold any control to confirm tickets every time.

• There might always be a chance that you get a RAC (half seat) ticket instead of a confirmed seat and Book and Explore is not responsible for not providing confirmed tickets since IRCTC is a govt. body and we do not hold any control over that.

• It is always the best thing to book your trip in advance at least 20 days prior to improve your possibility of getting a full seat on the train.

• The seat availability of trains depends from season to season and since few routes have specific one or two trains running on the route it might get difficult to get a confirmed seat during peak festive and tourist seasons.

• Also kindly note that our agents will get in touch with you to provide alternate options for trains where you can hold a chance of a confirmed ticket which may have some monetary difference in the ticket amount which if you confirm to upgrade shall be liable to pay.

• Also, there might arise a chance that our predictability tool may fail and you may get a RAC seat once the chart is prepared. Kindly note that Book and Explore won't be responsible for providing full seats in such a situation nor refunding any amount since it is a govt. transport and not private.

• Premium trains like Rajdhani and Duranto have a fare of 50% on the higher side than regular trains however they provide the highest confirmation probability and you can always opt for the same.

• In case you want to cancel your train tickets in the middle of a trip to opt for flight options you need to update us 36 hours prior to providing hassle-free cancellation. Last minute cancellations are not practically possible every time as our agent’s work in fixed time slots and there are various other factors associated to it.

In the event of cancellation of tour / travel services due to any avoidable / unavoidable reason/s we must be notified of the same in writing Email. Cancellation charges will be effective from the date we receive advice in writing Email, and cancellation charges would be as follows.

• 60 days prior to departure: 10% of the Tour / service cost.

• 45 days prior to departure: 20% of the Tour / service cost.

• 30 days prior to departure: 25% of the Tour / service cost.

• 15 days prior to departure: 50% of the Tour / service cost.

• 10 days prior to departure: 100% of the Tour / service cost.

Note - The cancellation notification day and departure day are NOT counted. Eg. If the tour departure day is April 4th, we receive the official cancellation request on April 1st, it will be counted as 2 days prior to the departure date.

In case, you wish to cancel your trek, follow these steps.

1. Send us an email with name and participant details on bookandexplore@gmail.com.

2. You will receive an email in 24 hours for your cancellation.

3. The cancellation policy will apply from the receipt of the email.

4. It takes around 2-5 working days to get your refund back in the source account.

5. No on-call cancellation queries will be entertained, kindly email for the same.

1. We almost never cancel our trips. But in case we cancel a trip because of natural calamities (snowstorms, thunderstorms, floods, landslides, earthquakes) or unexpected political unrest, curfews, local riots, or government orders, Book and Explore will not be liable for any refund if the trip schedule from first start point has begun.

2. Incase the trip did not commence and is cancelled prior to departure full refund will given except for train and bus cancellations

3. . Incase of cancellations of our Sahyadri treks from our end due to no minimum participation you can opt for an event shift or get a full refund of the amount.

4. Incase of medical emergency or covid cases or emergency issues same refund policy applies as regular cancellation.

5. Incase the trip is cancelled due to trains or flight cancellations by the airlines or railways or bus issues alternate arrangements if possible will be made incase there is no scope of any arrangements refund will be made based on expensed and bookings made ahead.